Shipping Policy
Shipping Policy for Elaya
We will dispatch all your orders within 24-48 hours on normal BAU (Business As Usual) days. Please be advised that shipments are not sent out on Sundays, or any Holidays. We do not guarantee arrival dates or timelines as this is dependent on the courier partner and location.
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
- Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-3 business days. You may refer to our Delivery Policy for more information.
- The estimated delivery time may vary from state to state. Days excluding Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
- If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will aim to dispatch all orders within a maximum of 5 days from the Date of Order.
- Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
- For B2C orders specifically we use Delhivery, Bluedart, Fedex, DTDC, Xprexxbees, Ekart and other reputed couriers in India depending upon service availability at your pincode.
Delivery Policy
- We take extensive precautions for the safety of our products and its packaging while dispatching it in sealed boxes.
- If the shipment is tampered or found damaged, please do not accept it.
- Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours. Please refer to our Shipping Policy for details.
- If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call(+91 9991666621) or email(info@elaya.in) within 24 hours of the delivery intimation, wherein you will have to give us 48-72 hours to investigate with our courier partners.
- All claims concerning shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. Please refer to our Refund and Return policy.
- In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges to your account only if proof of the charges (i.e courier bill) is submitted to us.
- We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
We reserve the right to pause deliveries to any part of the country at any time if so needed
