Return & Refund Policy
Return Policy
- Any queries/concerns related to deliveries should be addressed to the support team (info@elaya.in) within 24 hours of the product received by the customer.
- Products can be returned within 15 days from the date of delivery in case a wrong product is delivered.
- Prepaid orders are not eligible for refunds if returned (as cosmetic & healthcare products are not re-usable due to hygiene factors), they will only be re-shipped after sending a query on info@elaya.in
- Payment refunds will be applicable only on prepaid orders in case incorrect products are delivered.
- COD orders are not eligible for a refund.
- Elaya will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer.
- It is mandatory to send the photos of invoice & product to further the process in case a customer receives damaged products.
Guidelines for a valid return:
- Product should be in the original condition.
- Box should be retained and returned.
All products sold on Elaya are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
Cancellation Policy
An easy cancellation process is available for all our esteemed customers. You can cancel your order before the product has been shipped. Your entire order amount will be refunded in case of Online Payment.
You can cancel an order using the following steps:
- Step 1. Login to your Elaya Account
- Step 2. Click on “My Orders”
- Step 3. Select the order & Click on “Cancel Order”
Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests. Cancellation charges Rs.100 will be charged after the order is completed/shipped.
Refund Policy
- Refund is provided for PREPAID orders only.
- Your refund will be initiated within working days of receiving the refund request and authorization of the refund.
- Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
Mode Of Refund
For both cancelled orders & returned products (due to incomplete sets or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.
